Storcom offers 24/7/365 around-the-clock support
Storcom’s customers never have to worry about dealing with frustrating call centers or automated response systems in order to get support for technical issues. Whether a client needs help during the week, on weekends, or overnight assistance, then one of Storcom’s highly-trained engineers will be available to resolve any of your problems 24/7/365!
Storcom’s technical support staff is unparalleled. We only hire the best! Storcom does not employ entry-level engineers to field our clients’ technical issues and only solve entry-level problems that delay the necessary escalation process. We staff routinely-trained engineers who maintain certifications in all relevant technologies. Storcom’s support team is based entirely in the United States, and we have a vested interest in understanding your company’s infrastructure, hardware, software, and overall business needs in order to address concerns promptly and efficiently.
Modern technologies help increase the efficiency of your IT department.
Storcom reduces clients’ risk by designing, testing, and implementing all of the solutions we represent in-house so our clients don’t take a gamble with a solution that might not be conducive for their environment.
Storcom helps you maintain predictable IT spend for solutions and services that solve gaps in your environment.
We offer top-notch customer service and support to all of our clients.
Storcom acts as an extension of your IT department, so our white-glove approach to customer service and technical support is a top priority. We are so transparent and confident with our services that our clients have every team member’s phone number and email address going up the ladder of our company–all the way to the CEO!
How We Help
Storcom has compiled a comprehensive list of frequently asked questions for our clients to better understand IT terminology and concepts.
To put it simply, effective DR/BU is complex: it is not just about restoring VMs. It’s about the applications and the “what, where, and how” users will use these applications.
The data is off-site but does not provide the necessary capabilities to recover applications and meet SLAs.
Traditional legacy backup software falls short in today’s IT-as-a-Service (ITaaS) and virtualized environments.
Issues with traditional approach to backup and recovery:
Since ALL tape backups will fail at some point in time, organizations are quickly learning that tape is not always an adequate form of data backup. Tape drives can malfunction without showing warning signs, become corrupted due to accidental misformatting, mishandling, heat, or being hit by a virus, and this can make it impossible to recover your data. The best way to prevent tape backups from failing is to have a remote backup solution in place. Also known as “offsite backups” or “managed backups,” your data is secure and safe in a location that is not your office or data center.
It is more important than ever for companies to have a solid disaster recovery plan and data recovery strategy and an executable solution in place in order to prevent data loss.
“Business continuity” is the way that a business can maintain regular operations during an outage or systems malfunction. “Business continuity” should not be confused with “disaster recovery.”
“DR/BU” is short for “backup and disaster recovery.” Backup and disaster recovery is also often referred to as “BU/DR” or “DR/BC” (disaster recovery and business continuity).
“Disaster recovery” is the way in that data, servers, files, software applications, and operating systems are restored following a disastrous event or systems failure. It should not be confused with “business continuity,” although the two phrases are usually used in the same breath.
It is important to check your Wi-Fi network frequently to see if any unapproved access points have been added to the system. Companies should keep a list of approved access points in a managed access point list, and should check if they are connected to the secure network. If necessary, Storcom can help add wireless intrusion prevention systems from one of our vendors like Cisco or Aruba Networks in order to monitor the network’s radio spectrum and root out unauthorized/rogue access points.
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