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Storcom’s customers never have to worry about dealing with frustrating call centers or automated response systems in order to get support for technical issues. Whether a client needs help during the week, on weekends, or overnight assistance, then one of Storcom’s highly-trained engineers will be available to resolve any of your problems 24/7/365!
Storcom’s technical support staff is unparalleled. We only hire the best! Storcom does not employ entry-level engineers to field our clients’ technical issues and only solve entry-level problems that delay the necessary escalation process. We staff routinely-trained engineers who maintain certifications in all relevant technologies. Storcom’s support team is based entirely in the United States, and we have a vested interest in understanding your company’s infrastructure, hardware, software, and overall business needs in order to address concerns promptly and efficiently.
Modern technologies help increase the efficiency of your IT department.
Storcom reduces clients’ risk by designing, testing, and implementing all of the solutions we represent in-house so our clients don’t take a gamble with a solution that might not be conducive for their environment.
Storcom helps you maintain predictable IT spend for solutions and services that solve gaps in your environment.
We offer top-notch customer service and support to all of our clients.
Storcom acts as an extension of your IT department, so our white-glove approach to customer service and technical support is a top priority. We are so transparent and confident with our services that our clients have every team member’s phone number and email address going up the ladder of our company–all the way to the CEO!
How We Help
Storcom has compiled a comprehensive list of frequently asked questions for our clients to better understand IT terminology and concepts.
Azure Files provides the following capabilities:
Keeping a local copy on-premises solves unique challenges:
The local Sync server is able to integrate cloud file shares into an existing environment with little to no changes. Mapped drives, etc., still look the same but we now have a copy of that data off-site. This means…drum roll…no more backups! Yes, the dreaded backup of large file shares can be completely eliminated in some cases. However, there are some challenges with Azure File Sync to consider first.
Understanding these 5 challenges in more detail:
1. Understanding Microsoft storage account redundancy options like LRS (Local Redundant Storage) vs. GRS (Geo-Redundant Storage) and what impact they have on your data. LRS only has 99.9% durability, so you will definitely need backups.
2. 5 TB limit per share on GRS & ZRS Storage. If you want large file shares, then you can only use LRS storage. This creates some challenges since you will want to use GRS storage for proper data protection in most cases. Storcom has gotten around this by using mount points, but if you need a single share greater than 5TB, then it will not work without enabling large file shares.
3. You will need to create a snapshot policy for data recoverability as well as you should be using ZRS or GRS to storage if you want to have your data protected outside of one data center. LRS and will only provide up to 99.9% data durability, respectively. ZRS is Zone redundant and GRS is for geo-redundancy.
4. You can only set permissions at the share level without Azure File Sync Server and o file-level permissions. You can set local permissions with File Sync Server, but they still do not exist in Azure Cloud.
5. Azure File Shares can use both standard and premium-level storage. You need to consider what IO profile your data will need. Premium SSD is considerably more expensive than Standard HDD and Azure files can use both types in their storage accounts.
Here are the 3 biggest issues Storcom sees with OneDrive:
1. Data protection– The local sync and cloud are meant as a way to have multiple copies of data. This means that you have a copy in the cloud if you lose your local copy….right? Don’t be so sure! Local sync software is imperfect and sometimes fails. Users may think they are backing up their important data, but it may fail for one reason or another. The only versioning that is available is on the client-side through Microsoft’s previous version history, but this is not stored in the cloud.
2. Poor reporting tools – There is no centralized reporting of this information for administrators to know that the CIO’s laptop has been failing to sync and the important Excel file he has been working on when he was in- flight has vanished. Or, more relevant now, working from home. His data might not be not syncing and nobody is alerted if and when his laptop’s hard drive fails. Storcom has built customer powershell scripts to send email from a user’s laptop to let administrators know that sync has failed, but this is still very kludge. Storcom performed a 5000-seat home drive to OneDrive migration last year and reporting became a major issue. The fact is that OneDrive is a consumer-grade product that some people are trying to use in the enterprise. Some companies have opted to back up these laptops, but that adds a whole additional level of overhead.
3. Lack of built-in migration tools – OneDrive migrations can be simple or they can be complex. It’s a manual process of cleaning up permissions as well as using tools like robo-copy to move data. Storcom has written a lot of custom powershell scripts to assist with this process but in most cases it still means cleaning up permissions etc before a migration can begin. In fairness to OneDrive. That is really not a OneDrive migration issue but more a issue in general about cleaning up poor habits of setting permissions at the wrong levels within the file system hierarchy
In summary, OneDrive is a good option to move data to the cloud if you are just trying to move 1-to-1 home directories to the cloud. You also have to be willing to accept its limitations as a trade off for “free storage.” No matter where you move your data, you will probably still have some cleaning up to do from an organizational and permissions standpoint.
Azure Files acts as an option for department shares & home directories, but there is another option from Microsoft: OneDrive.
Here is a brief overview of how Storcom CloudFilez™ solution is similar in capabilities to Azure Files:
How does Storcom CloudFilez™ Work?
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